The Blog

I spent 3 unproductive hours on the phone today with 3+ customer service departments. Interestingly, I needed to connect two separate customer service departments on one large conference call. Try entertaining customer service Agent #1 during a 20 minute hold time with Agent #2! What’s worse is waiting for Agent #2 to call their customer service department (Agent #3) to find an answer for you and Agent #1 who is waiting with you. Welcome to Corporate America.

In the last decade, we have found that the telephone is not an entirely efficient means for handling a chain of communications. For having a conversation they are great. When looking for a long or technical solution, however, we are left with a fairly ancient method for business communications.

So what do we do? We attempt to make communication processes a little easier. We start by launching Bizooki’s Internet-based platform, and the innovation continues from there. Not that we have an overnight solution to customer service processes, but these are the thought processes that drive the forward growth of Bizooki, as a network for virtual team building and virtual team communications.

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