I spent 3 unproductive hours on the phone today with 3+ customer service departments. Interestingly, I needed to connect two separate customer service departments on one large conference call. Try entertaining customer service Agent #1 during a 20 minute hold time with Agent #2! What’s worse is waiting for Agent #2 to call their customer service department (Agent #3) to find an answer for you and Agent #1 who is waiting with you. Welcome to Corporate America.
In the last decade, we have found that the telephone is not an entirely efficient means for handling a chain of communications. For having a conversation they are great. When looking for a long or technical solution, however, we are left with a fairly ancient method for business communications.
So what do we do? We attempt to make communication processes a little easier. We start by launching Bizooki’s Internet-based platform, and the innovation continues from there. Not that we have an overnight solution to customer service processes, but these are the thought processes that drive the forward growth of Bizooki, as a network for virtual team building and virtual team communications.
Jun 3rd, 2008 at 4:50 pm
Hi Andy,
The (Young) Renegade CEO’s are anxiously awaiting the wildly successful launch of Bizooki this summer. We are like bizookians in heat, lol.
We have been using a patchwork, duct taped, jimmy rigged, hanging together by a coat hanger model of what you are doing, so your fully integrated platform will allows us to maximize ALL of our time, resources and intellectual property worldwide. Just make sure that there is a skype like function for those times when we need to talk on the ‘phone’. I am so excited..probably moreso than you
Wishing you continued success and expect to very much be a part of it.
<3
The Nika’Nator, Youth & Teen Entrepreneur Coach
Demolishing Doubt and Building Dreams…everyday in every way
Jun 3rd, 2008 at 6:21 pm
Andy
My man! I don’t know anyone more knowledgeable and driven when building website and constructing Web based solutions.
You are a true innovator when it comes to finding virtual ways to increase productivity and simplify lives. I’m ecstatic about having the opportunity of working with your team!
Looking forward to building the right team for my business with the help of Bizooki !
Regards,
Daniel Uribe
Founder
Lazer Bearings